“Full management” can mean different things to different companies. If you’re comparing Airbnb property management in Perth, you need to know exactly what it should include—some firms only list your property and take a cut; others handle everything from [listing setup to reporting](https://www.airbnb.com.au/help/article/1376) and maintenance. Here’s a straightforward breakdown of what solid Airbnb property management usually includes, and what to clarify before you sign.
What Airbnb Property Management Can Include: Listing Setup and Optimisation
A good manager will create or fully optimise your listing: title, description, photos (or coordination with a photographer), house rules, amenities, and calendar settings. They should know what converts in your suburb and property type. This is typically a one-off setup, with ongoing tweaks as needed.
Pricing and Revenue Management
Included management usually means they set and adjust your nightly rate. That can be rule-based (e.g. weekends, events) or dynamic (demand, competition, seasonality). You want clarity on: who sets the price, how often it changes, and whether you have any input or veto on minimum rates or blackout dates.
Guest Communication
Guests expect quick replies. [Airbnb’s hosting standards](https://www.airbnb.com.au/help/article/138) expect responsive communication. Full management normally includes 24/7 or same-day messaging: enquiries, bookings, check-in instructions, and during-stay questions. Some managers use templates and automation but keep a human in the loop for exceptions. Ask who responds, in what time frame, and in what language.
Check-In and Check-Out
This can mean key handover (in person or lockbox), sending codes or instructions, and coordinating access for cleaners and maintenance. Clarify whether they handle after-hours check-ins or lockouts and any extra cost.
Cleaning and Turnarounds
Many “full” [Airbnb property management](https://sparklingstays.com.au/property-management) packages include cleaning between guests: full changeover, linen, restocking basics (e.g. toilet paper, soap). Some include mid-stay cleans for longer bookings. If you only need turnover cleaning, a standalone [cleaning service](https://sparklingstays.com.au/cleaning-service) may suit. Confirm: what’s in the base fee, what’s add-on, and who supplies linen and consumables.
Maintenance and Repairs
Management usually coordinates repairs: taking guest or owner reports, booking trades, and supervising access. The cost of the repair is typically the owner’s; labour for coordinating may be included or billed. Emergencies (e.g. burst pipe, no hot water) should be clearly defined—who is called, when, and how you’re notified.
Reporting and Payments
You should receive regular financial and performance reports: revenue, occupancy, fees, and payouts. Understand the frequency (e.g. monthly), format, and how and when you get paid. Transparent reporting is part of the service.
What Might Be Extra
- Professional photography
- Restocking beyond basics
- Gardening or pool care
- Mid-stay cleans
- Premium linen or amenities
- Extra marketing or channel distribution
Always get a clear list of what’s in the base fee and what’s add-on.
The Bottom Line
Airbnb property management should include listing optimisation, pricing, guest communication, check-in/check-out, cleaning between guests, maintenance coordination, and reporting. Exactly how each is delivered will vary—so ask for a written outline of inclusions and exclusions before you commit.
Want to See Our Inclusions?
At Sparkling Stays we spell out what’s included in our [property management service](https://sparklingstays.com.au/property-management) so there are no surprises. If you’d like to see how we’d manage your Perth or Fremantle property, get in touch for a no-obligation discussion.